Professional Development

Human Resource Management under FFS

Thursday, May 30, 2019
9:30 AM - 3:30 PM


Although an agency's most important resource is its staff, especially in successfully transitioning to FFS reimbursement, utilizing and managing staff to ensure both agency success and employee satisfaction is not always done in an optimal manner. This workshop will provide techniques and strategies to maximize staff performance and how it relates to FFS implementation. The topics to be covered include: helping staff understand that clinical and financial performance are both important and are not in conflict with each other; exploring alternative staffing models to determine which, if any, might be suitable for your agency; developing a commitment to customer service and client engagement; ensuring that the performance appraisal process is consistent with FFS reimbursement; designing methods to mediate and resolve conflicts; and creating a work environment that minimizes problematic staff behaviors. This workshop will utilize case studies, role play and group projects. Managers who attend this workshop will develop strategies to enhance staff performance in the FFS world.

Community Services

Last Updated: 04/02/19